Privacy policy

The confidentiality of your personal data is one of the main concerns of Arox Equimpent Srl, based in Tautii Magheraus Romania, as a data controller.

According to Regulation (EU) 2016/679 on the protection and processing of personal data, so said GDPR (General Data Protection Regulation) we have developed new rules and procedures within our organization on the processing and security of personal data processing. They were established. implemented and improved through policies, procedures, processes, organizational structures and specific functions of data security software and hardware, according to the workflow of personal data processing in the organization.

Because one of the essential principles of this legal framework is transparency, we have prepared this document with the Privacy Policy by which we want to inform you about how we collect, transfer and protect your personal data when you interact with us in connection with our products and services, including through our website or by interacting with our employees at the workplace or at meetings at the customer's premises.

Arox Equipment SRL is a legal entity with Romanian nationality, having its registered office in Tautii Magheraus, Str. 66 no. 16 Jud Maramures with unique fiscal registration code RO 23646540. In the context of data protection legislation, we are the operator when we process your personal data.

This document has the role of informing you about the processing of your personal data, in the context of using the website http://factual.silkmart.ro, which we will refer to in the future as "site".

Content

1. The categories of personal data processed

2. Purposes and grounds of processing

3. The duration for which we process your data

4. Disclosure of personal data

5. Transfer of personal data

6. The rights you benefit

7. Juvenile confidentiality

8. Changes to the privacy policy

 

1. The categories of personal data processed

A. If you are a customer of the site, it will process your personal data, such as:

• Name and surname
• Phone number
• Email Address
• Billing address
• Delivery address
• Data about how you use the site (for example, your behavior / preferences / habits within domains)
• As well as any other categories of data that you provide directly in the context of creating the user account, in the context of placing an order through the site or in any other way that results from the use of the site.

 

If you use your Facebook or Google account to create your user account on the site, it will process the following public profile data displayed by the respective applications: username, e-mail address.

If you choose to create a user account only before completing the order of a product available on the site, you will be asked for your e-mail address based on which an account will be created automatically.

If you do not complete the order, the email address and other data provided will not be stored by, and the account created will be deleted automatically.

B. If you are a visitor to the site, they will process your personal data that you provide:

• Directly in the context of using the site, such as the data you provide in the contact / questions / complaints section, to the extent that you contact us in this way
• Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, complete URLs, click sequence to, through and from our site, information or products viewed / searched, duration of visits on certain pages, information on the interaction with the pages (eg scrolling, clicks, mouse clicks), data on user behavior.
• • We also collect data through various plugins from Facebook and Google. This data can be: photo, gender, nickname, phone number, date of birth, level of education, preferences, etc. - it depends on what information you have public in these accounts. You can consult the privacy policies of Facebook and Google.
• When visitors leave comments on the site, we collect the data shown in the comment forms, but also the IP address of the visitor and the IP address of the visitor of the browser type to help us detect spam.

2. Purposes and grounds of processing

A. If you are a customer of the site, it processes your personal data as follows:

• for the development of the contractual relationship between you and Arox Equipment, respectively for taking over, validating, sending and invoicing the order placed on the site, informing you about the status of the order, organizing the return of ordered products, etc.

Legal basis: The processing of your data for this purpose is based on the contract concluded between you and, defined in the Terms and Conditions http://factual.silkmart.ro/termeni-si-conditii. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of conducting contractual relations between you and Arox Equipment.

• for fulfilling the legal obligations in the context of the services provided through the site, including the obligations in fiscal matters, as well as in archiving matters.

Legal basis: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may have as a consequence the impossibility to respect the legal obligations incumbent on it and therefore the impossibility to offer you the services through the site.

• for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by, through the site.

Legal basis: The processing of your data for this purpose is based on your consent if you choose to provide it.

You can express your consent for the processing of data for this purpose by checking the appropriate box at the time of account creation, or after account creation, in the information section of my account.

To unsubscribe from receiving such commercial communications you can use the option at the end of each e-mail / sms containing commercial communications. In addition, you can unsubscribe by accessing the "My Account Information" section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• for performing multiple analysis, reports on the operation of the site, the creation of consumer preference profiles, mainly in order to improve the experience offered on the site.

Legal basis: The processing of your data for this purpose is based on the legitimate interest of permanently improving the customer experience on the site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

B. If you are a visitor of the site, Arox Equimpent Srl processes your personal data as follows:

• for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by, through the site.

Legal basis: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by filling in and checking the appropriate box in the form for subscribing to the newsletter available on the site.

To unsubscribe from receiving such commercial communications you can use the option at the end of each e-mail / sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

 •to resolve complaints, grievances, to monitor traffic and improve your experience on the site.

Legal basis: The processing of your data for this purpose is based on the legitimate interest of Arox Equimpent Srl to ensure the proper functioning of the site, as well as to permanently improve the experience of site visitors, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

In order to improve our services, we always want to be the best and to offer the best experiences to our clients, for this it is necessary to analyze the previous data and to learn continuously from the interactions we had.

We may invite you to complete satisfaction and feedback questionnaires or we may conduct, directly or with the help of partners, market research and research. To defend our legitimate interests, the following may be included: measures to protect the website and users the site against cyber-attacks, measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities, measures to manage various other risks.

3. The duration for which we process your data

Arox Equimpent Srl will process your personal data to the extent necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently according to the legal obligations (for example, in the case of financial accounting supporting documents for which the retention period provided by law is 10 years at the end of the financial year during which they were prepared).

If you are a customer and exercise the option to delete the user account, by clicking the "delete account" button in the "my account information" section, you will interpret this action as your option to unsubscribe from receiving commercial communications by which we keep you informed about the products and services offered through the site.

In this sense, if you choose to delete your user account, we will no longer send you such emails and / or text messages.

However, we would like to inform you that deleting your account will not automatically have the effect of deleting your personal data.

If you do not wish to have your personal data processed or if you wish to have your data deleted, you can exercise the rights detailed in point 6 below.

If you request the deletion of the account, but there is at least one active order on that account, the account deletion request can be registered only after the delivery of the products and the completion of the last active order.

If you withdraw your consent for the processing of data for marketing purposes, you will stop processing your personal data for this purpose, without affecting the processing carried out on the basis of the consent expressed by you before its withdrawal.

4. Disclosure of personal data

We do not rent / sell your personal data to third parties.

In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, appointed, if necessary, as persons authorized by the Operator.

They are obliged by contract to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.

We may also disclose your personal data to central / local public authorities, in the following exemplary cases listed:

 

• for site administration

• in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by the site;

• for maintaining, personalizing and improving the site and the services performed through it

• for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication

• for the transmission of commercial marketing communications, under the conditions and limits provided by law

• when the disclosure of personal data is provided by law, etc.

5. Transfer of personal data

The personal data provided to can be transferred outside Romania, but only to European Union countries.

6. The rights you benefit

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

 

• the right to information - the right to receive details regarding the processing activities performed by, according to those described in this document;
• the right of access to data - the right to obtain confirmation from the party regarding the processing of personal data, as well as details regarding the processing activities such as the way in which the data are processed, the purpose for which the processing is done, the recipients or categories of recipients data, etc .;
• the right to rectification - the right to obtain the correction, without justified delays, of inaccurate / unjustified personal data, as well as the completion of incomplete data;
• the right to delete data, without undue delay, ("right to be forgotten") - certain conditions apply; It is possible that, following the request to delete the data, to anonymize this data (thus depriving them of personal character) and to continue in these conditions the processing for statistical purposes;
• the right to restrict processing, under certain conditions;
• the right to data portability - the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right to have this data transmitted by another data controller, insofar as the conditions provided by law are met;
• the right to opposition

- regarding the processing activities, it can be exercised by sending a request according to those indicated below;

- at any time, for reasons related to the particular situation of the data subject, that the data concerning him be processed on the basis of his legitimate interest or on the basis of the public interest, unless he can prove that he has legitimate and compelling reasons which justifies the processing and which prevails over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;

- at any time, free of charge and without any justification, for the data concerning it to be processed for the purpose of direct marketing

• the right of not being a subject to an automatic individual decision - the right not to be the subject of a decision taken solely on the basis of automatic processing activities, including the creation of profiles, which produce legal effects concerning the data subject or -a significant measure;
• the right to address the National Authority for the Supervision of Personal Data Processing or the competent courts, to the extent deemed necessary.

 

For any additional questions regarding the way in which personal data are processed and to exercise your rights mentioned above, please contact us at the email address: gdpr@arox.ro, or you can always contact us by courier / mail to: SC Arox Equipment SRL, Str. 66 Nr. 16 Tautii Magheraus, Maramures, postal code 437345.

We would like to point out that without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issues amicably.

7. Juvenile confidentiality

Arox Equimpent Srl does not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

If by mistake we become in possession of such information and are notified of this, we will obtain appropriate parental consent to use this information or, if this is not possible, we will delete the information from our servers.

If you want to communicate the receipt of information about people under the age of 18, please contact us by email at shop@arox.ro.

8. Changes to the privacy policy

We reserve the right to change this privacy policy. In case of major changes in the future you will be notified by email (if possible) or by posting a specific message on the site.

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